The Quality Certificate
Berlitz' ISO 9001 Certification
Finding a quality language center is an important first step if you want to improve your skills in a foreign language. One of the best ways of ensuring the quality of the school you choose is to verify that it is ISO certified. ISO certification is extremely beneficial because it is an internationally recognized quality standard, and Berlitz works hard to maintain its certification so that you get the level of service and learning you deserve.
Requirements for ISO certification
- Total customer orientation
Customer satisfaction is the truest measurement of a company's success, and Berlitz is required to ensure that the focus is always on the customer
- Management responsibility
Management must bear overall responsibility, both for the successes and for the places where improvement is necessary or beneficial.
- Continual quality improvement
The company may not rest on its laurels and expect its current level of quality to be sufficient. It must constantly endeavor to improve its level of quality
- Inclusion of all persons involved
It is not enough to simply think about different individuals who play a role. Every single person involved in the process must be included in the ISO certification process to ensure the highest level of quality.
The Berlitz Method® constantly undergoes quality checks to ensure you are getting the most out of your experience, and the more than 130 years of experience at Berlitz proves that the company has one goal, a goal that it has consistently achieved over the years: your success. Berlitz know it, its ISO certification verifies it, and once you sign up for courses, you too will know without a shadow of a doubt that Berlitz is the only place you will get the results you desire.